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Returns, Refunds and Cancellations 2017-05-25T18:31:44+00:00

Returns, Replacements and Cancellations

See below for information about our Returns options

Returns

We will accept any unwanted items up to 30 days after receiving your order. We will charge a 20% handling charge for any items returned after 7 days of receiving your order to cover re-stocking costs. Please in the first instance within the 30 day period email us at info@tekplas.co.uk and we will provide you with a returns note number for reference when it arrives with us (A returns note number is not compulsory although it will speed up the refund process).

The cost of returns must be covered by the customer, we unfortunately do not provide a collection service. The returned items must be in perfect “as new” condition, therefore plastic protection should not be removed, goods not cut or drilled, fittings must not have been fitted and any displayed packaged items must not of been opened. Please note that where items are sent “free of charge” at our discretion we reserve the right to charge the delivery charge that was occurred delivering the items.

Please note that made to measure orders e.g. Gates, Doors, Fencing,Structures , etc cannot be returned and are excluded from the distance selling regulations.

Any returns can be sent to the address below after receiving your returns note number. (A returns note number is not compulsory although it will speed up the refund process)

TEKPLAS LTD
Unit 3 Bridge Road
Camberley
Surrey
GU15 2QR

Cancellations (Distance selling)

Cancelling after you have received your order

You have a right to cancel your order up to 14 days after receiving your order with-out giving any reason. You can return your order to us to the address below within this period and no Handling charge will be charged. Please note that it is the customers responsibility to cover the cost of returning the items, the returned items must be in perfect “as new” condition, therefore Plastic protection should not be removed, goods not cut or drilled, fittings must not have been fitted and any displayed packaged items must not of been opened.

Please note that made to measure orders e.g.Gates, Fencing,Structures, etc cannot be returned and are excluded from the distance selling regulations.

Cancelling Before you have received your order

You will be able to cancel your order before you have received your order by contacting us by Telephone on 02304788031 on  Monday – Friday 09:00 – 16:00. We will need you to send us an email after you have contacted us by telephone to confirm this on info@tekplas.co.uk. We aim to dispatch your order within 4-5 days of receiving it so if your order has been dispatched you will be responsible for any cost occurred retrieving your order from our couriers. Our orders are dispatched at approximately 15:00 every week day so please notify us before this time.

Any returns can be sent to the address below after receiving your returns note number. (A returns note number is not compulsory although it will speed up the refund process)

Tekplas Returns
Unit 3 Bridge Road
Camberley
Surrey
GU15 2qr

Replacements (Damaged, faulty items)

Damaged items that was not obvious when the delivery was signed for, i.e. marks under the protective wrapper etc, can only be sent free of charge if we are notified within 48 hours of receiving your goods, Any damages reported after this period could be deemed to have occurred whilst the items were in your care and no claims will be possible. We require that any damaged items are notified to us in writing i.e. Email, Fax or letter.

If you are expecting a delay or experiencing digital problems  with any of the above methods or you are sending a letter of notification please contact us by telephone on 0230 478 8031 between Monday – Friday 09:00 – 16:00. We will still require written notification after this.

For more information and to view our Terms and Conditions please click here.